If your printer is not listed, restart your printer, then click Retry in the Print and Scan Doctor application.If you are prompted, choose Yes to trust the file source because it comes directly from the HP tech support team.You may need to be in administrator mode to do this Open the application called HPPSdr.exe by clicking it from the download location and allowing it to run.You can find this special version that’s designed to resolve offline issues by clicking this link. Use the HP Print and Scan Doctor application to identify and solve errors.It’s best to do them in this order, however, because the simplest fixes are listed first and require the least effort and tech knowledge. If your problem is resolved, don’t feel you have to continue through all the steps. These instructions will address several issues. How to change the printer from offline to online status Let’s take a look at what the problem is and how to get back online and printing again. Just remember to save your work so that you can print your projects later.Įach of these reasons has a different resolution process. If you have print jobs in the printer queue, you may need to cancel them until you get back online. Do not send any more print requests to your offline printer until you’ve gone through our troubleshooting guide. Unfortunately, a printer that is offline cannot receive new print jobs and process them, so it’s wise to pause all print jobs until you resolve the issue. An offline printer is one that cannot communicate with the device sending the print job. It doesn’t mean that your printer is broken, however. If you’ve received this error message, it can be frustrating. What does it mean when your printer is offline?
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